The Word – 2/22/17
Hello! Thank you all for a great holiday weekend and week, let’s carry our enthusiasm into the spring. As the madness of the busy holiday period dies down, don’t forget how great our “office” can be!!
SSS: INSTRUCTORS + STAFF
Locker Room Chore Chart: As some of you may have noticed, we have a new Full Time Employee Chore Chart posted in the locker room! I know, I know, we thought we were done with chores after age 10, BUT let’s face it, some of us spend more time here on mountain and in the locker room than we do at home… so treat it like your 2nd home! The weekly tasks are randomized each week, with a mix of locker room chores, bye weeks, and fun “support” tasks. Let’s all remember to do our own part in cleaning up after ourselves to not make more work for others!
Multi-Week’s Last Week: This upcoming weekend marks the last day for your Basecamp and Highcamp classes. We will have progress reports for you to fill out and give to each student by the end of day. Don’t forget…we will have a shorter, Spring Multi-Week session ramping up March 11th and 12th!
BASECAMP/HIGHCAMP COACHES: Capture the Coach Rules-- please read before the weekend!
KUDOS BOARD:Here are the most recent Kudos from last week
So many wonderful comments... KEEP IT UP!!
| Todd was great with our kids! |
| Loved Drew…He was the best |
| Nick noticed that my friend and I were struggling and getting frustrated with the level that the group was at so he pulled us aside and worked with us individually at a more suitable pace, giving us lots of helpful pointers while the rest of the group went with a different instructor. |
| Ben was very helpful and encouraging when I was learning how to ski. I would definitely recommend him for a beginner in the future! |
| Abde was our instructor today and he was so helpful and patient every step of the way. He made it very enjoyable and even followed up with us after the lesson. Such a great first experience and I can’t wait to come back!! |
| Just wanted to give both Sean Cooper and Grayson a ton of kudos. Not only were they both extremely helpful, but they were also extremely engaging. I honestly felt like they cared about our progress and wanted to do their best to help us get better. I think they’re a perfect example for how all of your instructors should interact with students. |
| Drew is the best snowboard instructor! |
| My instructor names Clark. He explained and showed all techniques very well. |
| Payton was awesome instructor – please keep pairing her up w/ Anora! |
| Payton was an amazing instructor and Anora Loves her — please keep matching them up! |
| Dennis! So patient and encouraging, deeply appreciate how you honed in on my kid and enjoyed her swagger. |
| My instructor (Gregg Williams) was extremely helpful and provided lot of useful tips to adjust my technique |
| Dave was great! He really cared about us getting better. I would highly recommend Dave to any of my friends |
| I was fortunate enough to have two instructors this lesson (large class). At first I was a little weary of having such a big class but when all said and done I was able to learn much more efficiently. The instructors I had (Abde and Nick) had different feedback and tips to give that were so beneficial when I was able to combine them! I feel I was really lucky to have 2 teachers. |
| Austin was a fantastic instructor for my First Timer class. He did a really good job connecting and relating to everyone in the class, and gave just the right amount of feedback to help us improve. I was able to successfully ski the Daisy run all afternoon after just one lesson with him. And I had so much fun! |
| Grey is an excellent instructor. We all have different reasons for learning to ski, and she understands that. She fit the lesson exactly to my needs. |
| Brandon was fantastic, very helpful and very patient! |
| Bob was great and very knowledgeable. |
| Erica was a great instructor! She was friendly and super helpful in her feedback. She wanted everyone in the class to succeed and tried to help us all improve. |
| Erika was great, yet again. She gives constructive feedback and is so nice! 🙂 YAY |
| Ben was very involved and a lot of fun to learn from. |
| Solid advice and was a valuable use of an hour to brush up on skills. I’ll probably request Patrick on future lessons. |
| Dennis was awesome! My daughter had a ton of fun and wants to go back as soon as she can. I can imagine it’s not super fun or easy to teach three year olds, but Dennis seemed like he enjoyed it and it definitely helped Delilah be enthusiastic. |
| Martin was great! He was patient, very observant and made me feel very confidant. |
| Heather was amazing and so patient with me. She noted each of my mistake and corrected them. I was able to learn how to come down the perfect slope. Thank you Heather for all the training. Loved learning with you! |
| Andre was such a great instructor. I really liked her teaching technique and she was very knowledgeable |
| Matt was super helpful, such a stud |
| Wendell was so great with our young kids! He was fun and kind and the kids loved the lesson and want to do another one! Thank you! |
| John was awesome. He really wanted us to have fun and constantly provided useful feedback and tips to improve. This was the best lesson I’ve taken here so far. |
| Great class! Angie was such a great instructor. She was really invested in teaching us how to ski and very friendly and supportive. |
| Anthony was a fantastic instructor who could tell me exactly what I was doing wrong and gave me pointers to remember the right technique. He’s been the best I’ve had. Thank you, Anthony. |
| Gregg was amazing!!!!! |
| Gregg was great and very helpful without being pushy. |
| Andrew was awesome. He met us with enthusiasm and lots of energy, just what my son needed. He gave good instruction, and kept him safe, and handled all the kids really well. If we would do this again, I would want Andrew! He’s rad! That’s what my son said…! |
| Chris did an awesome job! |
| Ed was amazing. Of all of my instructors he was the best prepared to explain to the group what to feel for, tricks to fix bad habits and pushed us to progress. I was appreciative of his confidence and leadership in moving through new skill sets. Overall, a great experience. I would be happy to have him again as a group or private instructor. I could see him being an asset to Stevens if he was interested in teaching or leading other instructors. Stevens and the ski school is lucky to have him. |
| Sandy was great, I really enjoyed her style of teaching. |
| Our instructor, Matt, was great. He did a great job instructing the group, and spent a little one-on-one time coaching us individually. He was really a great instructor. |
| Thank you very much Trent! |
| I really like Ed, because he has lots of personal instruction for everybody. |
| Britt was awesome! |
| Aran & Erica were great instructors! Highly recommended! |
| Austin was great! Want to schedule another lesson soon. |
| Karl did a great job with Julianna. She was really psyched after her lesson. She seemed to learn more and was more tired after the hour with Karl than after a two hour group lesson. |
| My instructor DAVE on 02/07 2PM class was great and the best guy from the last two instructors. He told many thing which I supposed to know from my first class. He concentrated on each person in the class personally and corrected their mistakes. I would say Dave from Index is the best 🙂 |
| My girls are very happy with Josh! He is fun, caring and easy-going! Thank you for your hard work, Josh! |
| Kevin B was an amazing instructor. He listened and understood what it was I wanted to work on. He pushed me to get beyond some fear (which I had mentioned I wanted to work on). He helped my skiing confidence. I will take another lesson with him to work on a few more skills. |
| We had Trent again, and we really enjoy having him as our instructor. He explains things well, is patient with us, and we feel like he’s really interested in our success. |
| Greg was great! He had a good sense of humor and allowed us to experiment with hockey stops and some backwards skiing. He catered the class to our interests! Also his main goal was to have us stay in control which I appreciated especially as we went down steeper terrain. |
| Austin did a great job. There were four of us in the first timer lesson and one person was clearly behind the rest of the three of us. Austin was able to give that one person help, yet not having the rest of the three of us feel like we were on our own. Nice job Austin! |
| My instructor was Grey, and she was awesome. Very positive and encouraging. I think I was the least experienced in our group, but she took the time to talk to me about what I can do to improve, and I think my skiing was much better by the end of the lesson. |
| Grey Tyson was a wonderful teacher. I am an older adult beginner and she helped me learn how to remain more in control on turns and stops. She was encouraging, very patient and offered suggestions for improvement. |
| Austin was amazing! Friendly and fun. He paid attention and really seemed to care. |
| Cody was great! Very passionate about skiing and that really made us all excited to continue. He was patient and very thorough in explaining skills. Would definitely come back to take a lesson with Cody again! |
| Megan was awesome. |
| To both my first instructor Kurt and my second instructor Ed, I’d like to say thank you for such dedication and wonderful experience at Stevens. I’ve never felt so confident in the snow and it is in great extent because of you both. THANKS!!! |
| Sean was awesome and helped me increase my confidence with the new challenge of trying to learn to snowboard. I’m older, and my knee started hurting, and he was great about saying “Just take this at your own pace.”I wouldn’t say that I’m an expert at this point or anything, but I’d love to come back and learn more! |
| Tiana was great. I enjoyed her instruction, but also felt like I was skiing with a friend. |
| My kids were with two different instructors. Dan and Dennis. They were both amazing instructors. Both kids had so much fun and learned a lot. They catered to my kids needs and actually cared about their progress. They are the best instructors my kids have EVER had and they have done lessons in numerous mountains. Thank you! |
| Greg was so awesome! You can tell he’s super-passionate about skiing and that passion is infectious. He did a wonderful job at providing feedback and great tips on how to improve our technique. I really learned a lot in his lesson. |
| Our Instructor Wendell was really great! The kids really liked him and he focused on basics walking the kids through fun exercises that helped them do moguls. |
| Drew was very helpful! Provided good instruction, gave us examples of how to properly do it, and then told us when we were using incorrect stances so we could improve and stop from forming bad habits. Extremely helpful! |
| Rebecca was awesome. She watched each one of us and provided us helpful tips to improve our skiing. |
| Our instructor (Gregg) was great, he adapted his lesson to the group size and skill level on the fly. Would be happy to take lessons with him again. |
| Greg is a great teacher all my group was happy with him, his tips were really helpfull |
| Ed was AWESOME! He lead the best lesson I’ve had and made me feel comfortable and confident enough to graduate. Even with 7 students the lesson felt tailored to each of our needs. Give this guy a raise! Seriously, it was awesome. |
| Hannah was amazing! So passionate, with loads of feedback. We will ask for her next time |
| Grey was confident, informative and fun. |
| Octavia loved her instructor yesterday. She didn’t want to leave–AWESOME! |
| Always stoked to get David as an instructor!! I like how each day he has an area to work on, and reviews it at the end of the day with Oliver. I feel he’s super professional, patient, and gives Oliver a positive day. |
| Kelsey was great! |
| Abdi was a great instructor. He really focused on providing me great, specific feedback for how I could improve my technique and confidence. |
| Jason is a fantastic teacher. He is patient and his verbal instruction is clear and demonstrated. Also, his very positive feedback creates a culture of “can-do”! |
| I really loved Abde! He was patient, caring, and made sure ti challenge us! I highly recommend him as an instructor. |
| Steven’s has definitely done well to create an infrastructure where newbies can learn. We had a great experience with your instructor first time around (Jake). |
| Gregg was a great instructor – we had seven people in our group and I feel like he was able to give everyone adequate personalized attention. |
| Ben Zweber was a great instructor |
| Gregg was awesome! He really helped me to gain skill and feel comfortable in the snow! |
| My instructor, Kirk, was the best I’ve had so far! We had so much fun and he was really invested in how we did. |
| We loved his instructor….I think her name with Emily. Thumbs up. |
| Rebecca Navlet was an awesome ski instructor. She was patient, nice and extremely knowledgeable. I would highly recommend her to anyone! |
| Will was great, his tips helped us a lot and he spent time with each of us. |
| Dale was awesome! Answered all my questions well, and really cared about my progress. |
| Oxana was Sasha’s instructor. Sasha was really happy that she was able to split off with the two more advanced students and take her on Hogsback for the first time, while a second instructor worked with the other beginners. Sasha asked if Oxana could teach her again. |
| My children do not listen to me on the mountain or get frustrated very quickly. The instructor was able to progress her very quickly in one day and she had a blast! Harry was great! |
| Mark was “awesome” in the words of my son
thanks, Matt |
| My daughter, Sophia, loved Oxana! We will definitely ask for her next time. 🙂 |
| Tiana was personable and did a great job getting my verbal analysis of my ability, goals and challenges while on the chair lift. She then did an excellent job analyzing my first run. She focused on areas she determined I needed help and challenged me in a positive and encouraging way. Excellent experience, great instructor. |
| patrick he is a very cool instructor and next time i do the private lesson i will request him also |
| Drew was really attentive as an instructor and helped me to improve. Thanks Drew! |
| Bob Jaap was awesome; very patient and figured out what each individual person needed to work on and helped us focus on it. And he was just a lot of fun! |
| Joe was great’ very funny and experienced |
| Mike S was very good and I noticed he had 3 kids which I think was a good size. Not sure if this is normal. He seemed to connect well with my kids and they liked their experience. My son was discouraged in the beginning, but Mike helped him get there with his learning. |
| Jacque was super nice, and extremely helpful. I appreciate that she learned everyone’s name, which really made it feel like she cared about our success. |
| Drew is a great instructor. I enjoyed my first snowboarding lesson! |
| My instructor was Bob. He was amazing! It was my fourth time skiing (all at Stevens Pass, this winter) and I feel my skills and confidence doubled thanks to his helpful feedback and tips. I will be coming back. |
| Todd taught us many new technique which are very interesting. |
| Ben was really motivating and never gave up with me. There was a point when I was ready to quit and he encourage me to never give up. He is an awesome instructor! Kudos to Ben! |
SSS: TRAINERS CORNER
What’s in your pocket?? As we round out another busy weekend, make sure your pockets are stocked and ready for whatever comes your way!
Items you should have in your pocket...
- Flow Zone Maps
- Wax
- Scraper or Tool
- Pencil
- Incident Forms
- Cell Phone- Patrol’s #
RENTALS:Kudos Board
Keep rockin’ Rentals Team! Way to work together as a team and keep the shop in positive spirits, it makes a HUGE impact on our guest’s experience right from the start of their day on mountain! Check out this message passed along from a guest:
From: Kevin, 2/19/17
“We went skiing yesterday for the first time in Steven’s pass, there was a very long line when we were trying to rent our equipment, and then we just heard that there was no ski available. It was very frustrating because we drove 3 hours just to experience Steven’s pass, but our frustration turned into a happy experience because the staff were great, they were very accommodating and friendly, especially Joe. Joe was awesome in reassuring us about the ski’s and explaining to us whats going on. I would definitely go back to Steven’s pass and also recommend it to my friends.
See you again Steven’s pass!”