03 Jan

The Word – 1/3/17

Happy New Year! ‘Tis the season for the end of the Holiday Madness! A HUGE thanks to everyone that worked so hard over the past two weeks, we really appreciate it and are so proud of our team effort!! Let’s take this week to recover, rest, and take some freeride laps! 🙂 You all deserve it!

SSS: INSTRUCTORS + STAFF

Multi-Week Schedule: Multi-weeks are upon us! Make sure to double check your schedule and see if you have been placed in an upcoming program. All Basecamp/Highcamp coaches should have received an email outlining some important info heading into the weekend. Please contact the Aussie if you have any questions or concerns. (Aka: David O’Donnell)

Clinics: Looking to obtain a terrain park pass? Interested in becoming a certified instructor? There will be various clinics with various topics going out regularly Fri-Sun afternoons! Check RTP to sign up! Remember, clinics are open to all staff positions not limited to just instructors!

Locker Room Reminders: Please stop moving/borrowing/taking things that are not yours.. it is considered stealing! I’m sure you wouldn’t enjoy coming to work with your boots missing, so let’s remember to be considerate of other’s belongings. We highly encourage everyone to label your own gear so it does not get confused with any one else.

Still can’t find something? Found something that doesn’t seem to have an owner? Remember our updated “jail” location? See this previous post of The Word with more details.

MOUNTAIN WIDE UPDATES

Holiday Coupons: Are still here! We have a boxfull in either Sydney or Lauren’s office– come pick them up and give them out to your friends to come ride with you!

Bunkhouse Reminder: Please remember to sign in appropriately the morning of the start of your stay! The sign in sheet lives in the locker room outside of Sydney’s office. The door code has changed after this holiday period, check the sign in sheet for details. Please treat our bunkhouse with the respect you would your own home- clean up after yourself, do your own dishes, take your shoes off at the door, etc.

Transit Updates: Post-holiday transit schedules can be found posted in the locker room and downloaded here.

New Info

  • NEW: Parking is no longer allowed at Zekes on the West Side. The owner has notified Stevens Pass that violators cars will be towed.
  • There will be NO night transit for night operations on Wednesdays or Thursdays. IMPORTANT: if you are scheduled for Wednesday or Thursday night shifts, please ensure you have your own transportation to and from the mountain.
  • We are still trying to find drivers with availability after 4:45pm. Please contact Human Resources or Manny Villalvazo, Parking, Security, Snow Removal & Transit Manager, at ext 4141 if you are interested in driving vans for us.

Guest Visits and NPS Score Update: After our busiest time of the season here are some updated numbers to our mountain wide goals (remember our end of season bonus is attached to the end result of these scores!)

Guest Visits

In the month of December we surpassed our planned visit numbers. As of Dec 31st we are at over 119,000 visits for the season. Great job to everyone. End of season goal = 415,000 visits.

NPS Score

The NPS score or Net Promoter Score is based on the question: “On a scale of 1 to 10, how likely are you to recommend SP to friends & family?” As of Dec 31st we are at an average score of 8.7. We have a whole season to bump this up to our goal of 9.0!