26 Oct

The Word – 10/26/16

Happy Halloween!!

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ALL STAFF: Orientation

Only 36 spots left for orientation on November 5thRemember to RSVP by November 1 with all of your on-boarding tasks complete. These include:

  • Application- iForms section completed and submitted!
  • Schedule Submission
  • Accepted and Returned Job Offer
  • Background Check Submission (for employees 18 and over)
  • On-boarding tasks completed
    • Email from HR including I9, W2, Direct Deposit info, etc (Double check spam/junk mail folders!)
  • For Minors: completion of minor paperwork packet sent to your home address

Orientation details and itinerary can be found in the last posting of The Word.

Locker Room Clean Out!

Locker clean out is happening now… check your gear, if you are missing something it might be up here… email steve.frink@stevenspass.com and he will keep it aside for you.

If you put stuff in a locker recently and labeled it [your name] and 2017 the stuff inside the locker is safe… Everything unclaimed will be up for grabs soon.

 

TRAINING: PSIA-NW Events

Remember to take a look at the events calendar for the upcoming season. Our training team is excited to see our staff obtaining new certifications and accreditation.

Take a look at the calendar, set your goals, and submit for your days off.

http://www.psia-nw.org/events/

Remember, if you ever have any questions or concerns don’t hesitate to email us! Snowsports@stevenspass.com is the best way to get in touch.

MOUNTAIN NEWS: Stevens Pass Job Fair

Do you have friends or family that are interested in working here at Stevens Pass?! Whether it is in our school or not, many other departments are currently hiring for various positions too– It’s always nice to see another familiar face around the mountain so feel free to share the details with them:

When: Saturday, Oct. 29th, from 9am-1pm. Don’t forget to apply online beforehand and bring a current resume!

13 Oct

The Word – 10/13/16

Anyone else thinking Winter already?! WE ARE!!



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Snowsports School Orientation and Pot Luck

Our Snowsports School Orientation (for all new and returning staff) will be held on November 5th! The order of events is different than in the past so please read carefully below. This is an event you MUST RSVP for as space is limited to the first 100 people. Please do so by emailing snowsports@stevenspass.com.  Here is the timeline:

    • Before Orientation:
      • RSVP by Tuesday, November 1st to snowsports@stevenspass.com.
      • You must have all of your on-boarding tasks completed in order to come to this orientation.
    • 8:00-9:30: HR is open for paperwork.
      • It is mandatory to complete your paperwork prior to attending orientation this year.
      • Please go to HR first thing
      • Don’t forget to bring your ID’s to complete. Drivers license and social security card/birth certificate OR a passport.
      • Please get here nice and early so all of us don’t show up at HR like a flood.
    • After HR: Locker Room open house!
      • Alright, we don’t expect you to all hang out at HR the entire time! Come on up, get your locker, and start filling out your orientation day tracker.
      • Bring a dish to pass for a breakfast pot-luck (yum)!
  • 10:00-12:30*: Company Orientation
    • This will be in the Summit Room of the Tye Creek Lodge
      • Look for the metal staircase on the lookers right of the TCL when coming from the Ski & Snowboard School building. That’ll lead you right to the room!
  • 12:30-1:30: Gear drop-off, Uniform Pick-up, and Rentals Purchasing!
    • After the meeting the Company Store will open for people to pick up uniforms. This is for full-time and part-time employees only (not intermittent coaches).
    • Bring the gear you’ll be teaching on to drop off with the techs.
      • All employees who work on-snow must have their equipment inspected before they can work on it this season.
      • Skiers need to bring their skis (with bindings!) and boots, snowboarders just need their boards (with bindings!).
    • We’re selling off some of the old rental fleet!
      • There will be a limited number (and sizes) of skis, snowboards, and boots for sale. $30 each item.
    • 1:30-2:30*: Snowsports School Meeting
      • We’ll start in the locker room!

We’re going to try and keep you moving throughout the day, so please wear appropriate clothing and footwear for the weather conditions.

*Paid activities

 

Locker Room Remodel

We have done some renovating to accommodate more locker space and common shared space like lunch tables and seating. This is what it looks like right now, but more flooring and lockers are on their way.

locker-room

Jobs are Posted!

We have been on a hiring frenzy! Thank you to everyone that has already applied and gotten your schedules in! For those of you who haven’t, jobs are posted on the Stevens Pass website.

Minimum commitments start as low as 12 days for experienced Part Timers and 6 days for our new Intermittent status. Check out what else is new and submit your schedule under the Current Staff tab of this website.

If you think you’ve applied but haven’t heard from us please let us know by emailing snowsports@stevenspass.com .

Have friends you think would make great staff members? Send them to the Job Fair! More info here.

We’re still hiring for our Adult Programs Supervisor position. If you have a knack for processes, customer service, and instruction this may be the position for you! Check out the job description on the employment page of the Stevens Pass website.

 

Training Info

As you prepare for the up-coming season please think about any accreditation or exams you wish to go to. Take a look at the Event Calendar on the PSIA-NW website. Please declare your intentions as soon as possible to ensure you are off the schedule.

 

 

 

Have A Word Word?

If you have articles, ideas, or stories that you want to share with the rest of the staff please feel free to submit to The Word! Just email snowsports@stevenspass.com to contribute. Thanks!

 

 

20 Apr

The Word – 4/20/16

Hi Everyone! Can you believe this is our last posting of The Word for the season?!! It’s been an AWESOME season and hope you all have a great summer!

Rhythm N’ Bruise

This weekend, April 23-24th, will be a super fun snowboard event to participate in and watch. The course consists of banked slalom turns with unique features built along the way. Check out the video from last year’s course!

Congrats…

To Beth Tesh! For passing her Level 2 Alpine Exam last weekend- you’re a rockstar!

Exit Checklist

What? Winter is over?! Make sure you are able to check off these tasks by MAY 1ST:

  • Return uniform and key cards to HR
  • Return name tags to the box in the locker room
  • Return locks WITH combo attached to the box in the locker room
  • Clean out your locker- wipe down inside and outside. Make sure your name is erased off the outside of your locker!
  • Grab all your gear from the gear closet!!!

DUE DATE = MAY 1ST!!!! Past this date, there is no guarantee of getting access into the locker room gear WILL be donated if left over the summer!

Summer Work Opportunities

Do you know what your plans are this summer? If you are looking for job opportunities stop by HR for new postings of summer jobs or check out this link.

Don’t Be A Stranger…

Keep in contact with your fellow winter lovers- our school Facebook group is a great resource to see what cool adventures everyone is having this summer and coordinate some get togethers!

13 Apr

The Word – 4/13/16

Hello all! I thought this was the best way to summarize the season thanks for making it a great one!!

Ski Instructor, what people think I do #ski #meme Unfortunately, so true.:

Employee Ride Day

Don’t forget about our employee ride day tomorrow- Thursday, April 14th from Noon – 4pm. Family and dependents are welcome- lift tickets will be available in HR until 1pm. Hope to see you all there!

End of Season Awards Dinner

Thanks to everyone who made it out to the employee party last Friday- it was a fun, sunny evening with good food and good people! In case you missed it, here were the award winners… congrats to Kim K-B, Josh Holton, and Dave Johnson!

End of Season Awards

SPIRIT AWARDS

Richard Del Rio Lift Operations

Maxine Benchwick  Facilities and Maintenance

Josh Holton  Ski & Snowboard School

Christian Merchant  F&B Receiving/Environmental

Kim Krumvieda-Buchan Ski & Snowboard School

Courtney Torres Food & Beverage

Sean Horst  Patrol

Jon Popovich  Rental Tech Center

Ari Strickland F&B Bulls Tooth Pub

Angela Seidling Patrol

 

ESPY AWARD

Dave Johnson Ski & Snowboard School

 

LEADER OF THE YEAR AWARD

Joey Egbert Sales & Reservations

 

DEPARTMENT OF THE YEAR AWARD

Lift Maintenance

Dino Club Members

10 YEARS (10 total years as a SP employee)

Dale Hardisty

David Erickson

John Carroll

Jon Mann

Rusty West

Steve Frink

Steve Worbasse

Tim Merriam

5 YEARS (5 consecutive years as a SP employee)

Owen Kilfoyle

Thank you for your years of service and dedication!!

End of Season Calendar

The mountain will be open April 23rd and 24th. We will be offering discounted private lessons and adult group lessons. We are not expecting you to extend your winter commitment, but if anyone was interested in working this last weekend let us know!

Exit Checklist

What? Winter is over?! Make sure you are able to check off these tasks by MAY 1ST:

  • Return uniform and key cards to HR
  • Return name tags to the box in the locker room
  • Return locks WITH combo attached to the box in the locker room
  • Clean out your locker- wipe down inside and outside. Make sure your name is erased off the outside of your locker!
  • Grab all your gear from the gear closet!!!

DUE DATE = MAY 1ST!!!! Past this date, there is no guarantee of getting access into the locker room… gear WILL be donated if left over the summer!

Upcoming Events

Springfest – Sunday, April 17th; Pondskim, fun events, and live music!!

Rhythm N’ Bruise – April 23rd and 24th; Unique snowboard slalom course with various features built into the course.

PSIA Educational Credit Clinic

There will be a PSIA Ed Credit held this Sunday, April 17th with NW Divisional Staff member David Rowe. The clinic begins at 9am and meets here in the locker room. Please make sure to bring a check for $25.00 made out to PSIA- NW or cash.

Summer Work Opportunities

Do you know what your plans are this summer? If you are looking for job opportunities stop by HR for new postings of summer jobs or check out this link.

A Note From Your Rookie Supervisors…

From Alicia...

Thanks to everyone for an incredible season! I am very proud of you all and of the success that we created as a team. I appreciate all the support, tips and tricks that you generously sent my way and for hanging with me as I explored my role in Youth Programs. The comradery I felt here is incomparable and I am already looking forward to next season. Good luck to all of you this summer! I hope to see next year.

From Jenn...

I just want to say it’s been a blast working in the Ski and Snowboard School this year. For being my first year it immediately felt like family and I am so excited to see you all next year and to get to know all of you more!! I want to give a shout out to the best staff I have ever supervised, ok maybe my only, but hey, the employees I was gifted with this year have far exceeded my expectations and are the best group of people I could have ever asked for, thank you guys for making this year stellar! See you on the flip side!

From Sydney...

Hi guys! Just wanted to throw out a massive thank you for making my first season here at Stevens Pass and SSS so great! I’ve enjoyed getting to work and play with all of you and am so thankful for your kind welcoming into the ski school family! Thanks for putting up with my complicated emails and obnoxious animal pictures 🙂 I’m already looking forward to next winter and hope to see you guys around this summer!!
06 Apr

The Word – 4/6/16

Hi everyone! Spring snow storms mixed with sunny warm slushy days…what’s happening?! Hope you guys are enjoying our last few days of “winter” or “spring” up on the mountain!

All Mountain End of Season Party

Our all mountain employee end of season party will be this Friday, April 8th from 5-8pm in the Granite Peaks Lodge. There will be a catered dinner, awards, and a raffle for all employees and family/dependents! There will be Eastside and Westside employee transit vans departing at 8:15pm to accommodate those staying for the party.

Employee ride day for family/dependents will be Thursday, April 14th from Noon-4pm for some slushy spring riding! Hope to see you guys there.

Congrats to Level 2 Skiers

Congratulations to those that passed their Alpine Level 2 ski exam last weekend… round of applause to Jason Link, Brian Bourgeois, and Wendell Kruse! All of your studying and training has paid off!

End of Season Calendar

The mountain will be open April 23rd and 24th. Youth programs will be closed at this point, however we will offer discounted private lessons and adult group lessons if we can. We are not expecting you to extend your winter commitment, but if anyone isn’t quite ready to let winter go and wants to work, let us know and we’ll go from there!

As the season is slowly winding down please don’t forget to clear out your lockers on your last work day, return uniform to HR, return key cards, name tag, and lock. Also any gear in the gear closet must be cleared out too!

PSIA/AASI Reimbursement

Remember–those on good standing at the end of the season are eligible for up to $250 reimbursement for PSIA/AASI dues or materials if you have reached 250 development credits. An updated list of development credits, request hours, and training hours is posted in the locker room. More info to come from Steve Frink on the reimbursement details!

Legends of Stevens Pass Celebration

This weekend, April 9th – 10th we will be celebrating some long time legends of the Stevens Pass community. We are looking for volunteers to help set up for the tele race event… this is a long time ski school event and very cool! The Classic is an off piste race through Tye Bowl with a jump and more

All bunker dwellers are volunteered– Free Karma + t-shirt and raffle ticket and beer/bbq

Contact steve.frink@stevenspass.com if you can help.

Events to Look Forward To

Springfest (Sunday, April 17th) Pond skim, live music, and fun events all afternoon!

Rhythm N’ Bruise (Saturday April 23rd – Sunday April 24th ) Unique snowboard slalom course with various features built into the course.

Stevens Pass Climate Team

Come support and learn more about Rusty and Tre’s organization, Stevens Pass Climate Team. They will be out in the base area this Saturday, April 9th… Get a sneak peek at www.stevenspassclimateteam.org

Summer Work Opportunities

Do you know what your plans are this summer? If you are looking for job opportunities stop by HR for new postings of summer jobs or check out this link.

Kudos Board

Instructor explained things really well. That is why we are sending her to ski school, for the trained instructors to teach her how to ski better. (instructorAlicia Bodmer)

Dave Erickson was my instructor. He was amazing! He was knowledgeable, funny, patient and a great teacher. He had an excellent way of putting me at ease and calming my “beginner” nerves. I will recommend him to all my friends and request him for future lessons! (from Star Miller)

Your check-in staff at the kids program is awesome. Most teachers also great. (from Kristen Mckillop)

Tecate John Is Best Instructor Ever / Snowboarding is fun (from Tecate John Gadbois)

30 Mar

The Word – 3/30/16

Hey everyone! Thanks for a fun party last weekend, we’re glad everyone could make it and enjoy the sunshine together!

Congrats Ski and Snowboard Level 1 Grads

Congratulations to those that passed their Level 1 exams last weekend!! Way to be awesome instructors- Abde Elshafei, Brendan Thatcher, Sheria Rosenthal, Laura Swanson.

End of Season Calendar Updates

Good news– we get one more weekend of winter! The mountain has decided to extend winter operations for another weekend- April 23rd and 24th. Youth programs will be closed at this point, however we will offer discounted private lessons and adult group lessons if we can. We are not expecting you to extend your winter commitment, but if anyone wanted to work this last weekend let us know and we’ll go from there!

All Mountain End of Season Party

Our all mountain employee end of season party will be Friday, April 8th from 5-8pm in the Granite Peaks Lodge. There will be a catered dinner, awards, and a raffle for all employees and family/dependents! There will also be an employee only ride day for family/dependents on Thursday, April 14th from Noon-4pm for some slushy spring riding!

The ballot is listed below to fill out and return to HR before Monday April 4th.

End of Season Party Nomination Form

End of Season Party Nomination Form

Form must be returned by April 4th to HR

Under each category please describe why you chose the person you did. The more detail and examples of why your nominee deserves the award, the more it will help us determine who is most deserving of the recognition.

Spirit of Stevens Pass: Employees who embrace our service philosophy (Fast, Fun, Friendly, Flexible) with a smile on their face, who go above and beyond, and set great examples for others.

Leadership Award: An Employee who every day is showing others how to be a positive role model, bettering the company, going way above and beyond. Embraces the mission statement: Enriching the mountain experience for generations.

Department of the Year: please think about all the departments who make Stevens run, and vote on one that has gone above and beyond!

Training Report

PSIA-AASI Level 2 and 3 exams are at Stevens this weekend. Keep the positive vibes flowing to all the candidates from around the NW.

Feedback anyone??? As the season comes to a close I would love to hear from you.

Rookies, what helped you the most? What do you wish you had known earlier?

Experienced new guys, how was the transition to a new school? Could we have made things easier?

Email steve.frink@stevenspass with anything appropriate or not.

Tips For Wrapping Up Lessons

One of the most challenging parts of teaching a lesson is concluding it- especially when teaching kids and you are explaining to parents what their kids have been up to all day! We get a lot of coaches into hot water with parents because you are juggling the expectations of yourself, the parent, and the child. We get complaints that include:

The coach said my child didn’t learn anything because he was in the wrong level

My child was the fastest in the group and was held back by the other kids

The coach had a really big split so wasn’t able to take my kid to appropriate terrain

Keep in mind that if you have a really big split, you can bring your class to your supervisor and try to work something out. Many times though, coaches have been working the split for the duration of the lesson perfectly fine, and get nervous when talking to the parent.

The Solution?
Stick to your progress report. Open it up, and go through it with the parent Spend your wrap-up time staying positive- what the child learned, what you introduced to them, and what they can work on for homework. Then, what you’ll work on for next time and if they should change levels. Do your best not to expect the parent to be an auditory learner. There is a lot going on at check-out time and there is a good chance they won’t retain what you’ve told them. Then they’ll get to the car and ask their child what they learned and they’ll be typical kids and say: Nothing… Because that’s what kids do! So fill out that progress report, show the parent how important it is, and keep it positive.

Looking for Summer Jobs?

With all this sunshine some of you might have summer on your mind already- stop by HR for postings of summer jobs or check out this link.

Stevens Pass Climate Team

Come learn about Stevens Pass Climate Team and support Rusty and Tre’s team- next Saturday April 9th in the base area by the clock tower… Get a sneak peek at www.stevenspassclimateteam.org

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23 Mar

The Word – 3/23/16

Hello all! It’s hard to believe March has already come and gone this quickly…

SSS End of Season Party!

It’s a party!!! Our Ski + SB School celebration will be this coming Saturday, March 26th around 3:30pm. We will do a BBQ and announce the award winners for the season. Don’t forget to submit your ballot before this Friday in the locker room. Looks like Saturday is shaping up to be a sunny spring day- hope you all can make it. Tis the season for parties… mark your calendars for the all employee end of season party- Friday, April 8th from 5-8pm in the Granite Peaks Lodge- dinner, awards, and a raffle for all employees and family/dependents! There will also be an employee ride day for family/dependents Thursday, April 14th from Noon-4pm! The ballot is listed below to fill out and return to HR.

End of Season Party Nomination Form

End of Season Party Nomination Form

Form must be returned by April 4th to HR

Under each category please describe why you chose the person you did. The more detail and examples of why your nominee deserves the award, the more it will help us determine who is most deserving of the recognition.

Spirit of Stevens Pass: Employees who embrace our service philosophy (Fast, Fun, Friendly, Flexible) with a smile on their face, who go above and beyond, and set great examples for others.

Leadership Award:An Employee who every day is showing others how to be a positive role model, bettering the company, going way above and beyond. Embraces the mission statement: Enriching the mountain experience for generations.

Department of the Year: please think about all the departments who make Stevens run, and vote on one that has gone above and beyond!

End of Season Calendar

The week of April 4th will be our last week of full mountain operations. Afterwards, the mountain will be open for the last weekend of the winter April 15th – 17th (Fri- Sun).

This upcoming weekend, March 26-27th will be the last weekend for overnight parking at Yodelin. After this weekend, overnight parking will be in Lot D ONLY in between the black steel poles.

Congrats- Alpine Level 1 Grads

Congratulations to our most recent PSIA Alpine Level 1 grads from last weekend! Alicia Brannan, Mike Spurrell, and Trent Grimm– way to be awesome instructors! Good luck to those taking exams this upcoming weekend. These 3 instructors would be a great resource for any exam anxiety and questions you have.

The Training Report

Every certified member of the NW Division is required to attend at least one educational event each season. Stevens Pass is bringing in PSIA-NW divisional staff members for day clinics in April. Snowboarders are Saturday April 9th and Skiers are Saturday April 2nd and Sunday April 17th. Be sure to request the day off and sign up in RTP right away, space in these clinics is limited.

Level 1 exams for ski and snowboard this Saturday, March 26th

Meet in the locker room at 8:00am and we will find a spot in the lodge to deal with the paperwork before we go out on snow.

Rippin’ Rascals- Snowboard Coaches Wanted

We are currently looking for a few more snowboard coaches that are interested in helping out for our Rippin’ Rascals weekend, April 2nd- 3rd. This program is for 3-6 year old mini shredders starting snowboarding and going through the riglet park. Let us know if you are interested!

Kudos Board

“Greyson was awesome!” (from Jeffrey Trainor)

“Great instructors. My favorite was Don! He was awesome!” (from Laura Martin)

“Jake was an amazing instructor! Very knowledgeable and helpful again we were all beginners :)” (from Jeanette Mace)

“After the class the instructor provided some general feedback about my child’s performance, made recommendations for areas to concentrate on improving and made a recommendation for our next lesson (same level). This was very helpful.” (from Nichole Moran)

09 Mar

The Word – 3/9/16

Hello everyone! Thanks for making our party last weekend super fun. Keep up the great work and enthusiasm, we truly appreciate it!

Employee Early Ups!

Next Wednesday, March 16th Hogsback will be open at 8:00am for employees only! Come get a few runs in before the mountain opens to the public!

Calling All Snowboarders…

We are currently looking for more coaches to help out next Wednesday, March 16th for snowboard lessons with Zumiez. We are also willing to swap some weekend shifts for this date too– let us know!

Credits Updated

An updated list (season to date through the end of Feb) of development credits, training hours, and private request hours has been posted in the locker room! As you may have seen from an email sent earlier this week, unfortunately instructor incentive pay did not get added onto the most previous paycheck, received last Friday, March 4th– We apologize for this mishap, it will automatically be added onto your next paycheck- Friday March 18th.

Training News

Every certified member of the NW Division is required to attend at least one educational event each season. Stevens Pass is bringing in PSIA-NW divisional staff members for day clinics in April. Snowboarders Saturday April 9th and Skiers Saturday April 2nd and Sunday the 17th. Sign up in RTP right away, space in these clinics is limited.

Certification Exams are coming!!!

Level 1 candidates come prepared to give a teaching segment as described in the NEW! Alpine Level I Process 2015-16 (PDF) document.

All the details of the level 1 certification process can be seen here on our school website.

Level 2/3 candidates you will be assigned a teaching topic during your exam as described in the PSIA-NW Alpine Certification Guide 2015-16 (PDF). The days of choosing your own teaching topic are over.

We want your feedback!

The Employee Opinion Survey is out and we are seeking your feedback. You should have received an email from HR but in case you didn’t, here is a link to the survey. It’s taking folks around 10 minutes to complete and has been totally revamped from previous seasons. We really wanted to really drill down into what you guys enjoy and wish was better about working here, and despite the survey being anonymous, have asked some pretty targeted questions about who you are so that we can apply the right changes to the right areas.

We really appreciate your feedback and look forward to being able to act on the responses. We’ve had almost 70 responses from Ski and SB School so far!

Locker Room Business

Please remember to keep the backdoor shut! As sunny spring days roll near I know we all want to prop the locker room doors open, but we MUST remember to close them at the end of the day. Our locker room is home to a lot of expensive gear– think about how upset you would be if your gear was stolen!

Return Students Goal!!!!

You guys are awesome–we’ve blown past our return students goal for the season of 5,000… currently we are almost to 6,000 return students! We’re planning on doing our BBQ spring time party Saturday, March 26th, after night operations have ended and lessons are done for the day. Fun awards will be given out for the season!

Mountain Exchange

Please remember to give at least 48 hours notice for HR to process your mountain exchange forms- don’t forget you also need a manager’s signature prior to turning in exchange forms. If you didn’t already know, as an employee we are eligible for free lift tickets to various resorts- check out this list.

Ski For Tyson

Tyson’s memorial will be held at the Stanwood Fairgrounds on March 13th from 1:00-3:00pm. Opwn Kilfoyle is your contact if you have any questions- owenvenku@gmail.com. There has been a GoFundMe page set up in his honor for a Youth Ski Scholarship, information can be found here: https://www.gofundme.com/skifortyson.

We’re taking orders for Tyson t-shirts until March 19th: https://www.customink.com/g/nxq0-00ag-0rpu

Rest in Powder, Tyson <3

Pro Deal: Renoun Skis

On March 15th, we’re offing a discount for 2016/17 models we’re calling Pro-Day. It’s a one-day sale only. No exceptions.

50% – Level 1 instructors and general employees (techs, reception, customer service etc.) [checkout code: pro-day1]

60% – Level 2 instructors. [checkout code: pro-day2]

70% – Level 3 instructors and Patrollers. [checkout code: pro-day3]

  • Codes will not activate until March 15th at 00:00:01am
  • All orders to be placed on-line on March 15th at: http://renoun.com/products.
  • Authenticity of employment and position will be verified after purchase. Misrepresentation will result in termination of order and a re-issuance fee of $50.
  • You must currently hold cert. for level of discount applied. No exceptions.
  • Participants get the first skis off the press this summer!

Questions? email: info@renoun.com

Kudos Board

“Ken Bailey is an awesome instructor! I learned more from him in my level 2 class than my level 1. He was able to really access our level and give us really constructive advice for improvement all while making it fun!” (From:Claire Tompkins)
“My daughter is in the Mountain Leadership Program. We love it! This is a key reason for us to continue coming back to Stevens Pass. The team that manages that program, especially Lauren Barnes, is outstanding!” (From: Darin Klein)
“Instructors, Jacque and Danelle, were awesome!” (From:Clara Cunnane)
“I have taken a few snowboarding lessons in the past in other mountains and by far Steven’s lessons have been the best. The instructor provided a lot of detail about how to perform every movement correctly, gave a lot of encouragement, and I was able to learn way more in a couple of lessons that I have learned in the past.” (instructor Garrett Peckler)
“Tom was an amazing instructor. Very patient and never gave up on me.” (from Linda Lang)
“Don was absolutely amazing!” (from Monica Pagano)
Sophia called me back 2 times and we discussed the later afternoon opening. She made me feel comfortable and excited to try a later afternoon schedule!
02 Mar

The Word – 3/2/16

WOO!! We made it through multi-week madness– thanks again for all of your hard work and flexibility, it is much appreciated…and now the spring POW has arrived!

Party People!!

We have already hit 4,000 return students so we’re celebrating once again!! This Sunday we will be doing a Hawaiian theme party- food will be provided per usual but feel free to bring a dish to share if you’d like. Costumes are encouraged–think leis, Hawaiian shirts, boardies, and tourist attire. We are 1,000 return students away from our overall season goal of 5,000…let’s make it happen this month! Oh, and there will be a Spam Sculpting contest as well as prizes for the best dressed so bring your A(loha)-Game! Fun Starts an Noon!!!!

Attention Snowboarders…

Zumiez will be visiting Wednesday March 16th and will be taking snowboard lessons with us! If you are interested in helping out for this event let us know, we’re open to some shift swapping bargaining as well!

We will be hosting a Burton Riglet Park event on Easter Sunday 27th March as part of our free base area activities for kids. A Riglet Park is a tiny terrain park designed exclusively for 3-6 year old snowboarders and is pretty rad. Here’s a vid from one we did a couple seasons back. If you are interested in teaching for this event please let us know!

We want your feedback!

The Employee Opinion Survey is out and we are seeking your feedback. You should have received an email from HR but in case you didn’t, here is a link to the survey. It’s taking folks around 10 minutes to complete and has been totally revamped from previous seasons. We really wanted to really drill down into what you guys enjoy and wish was better about working here, and despite the survey being anonymous, have asked some pretty targeted questions about who you are so that we can apply the right changes to the right areas.

We really appreciate your feedback and look forward to being able to act on the responses. We’ve had 54 responses from Ski and SB School so far, so get on it if you haven’t already!

End of Season Bonus

So as many of you will know, employees who finish out the season in good standing are eligible to receive a bonus of $0.30 for every hour worked. This is paid out if as a company we hit these two goals:

  • NPS (Net Promoter Score) of 9.0 or higher. This is related to a single question on our guest survey – “How likely are you to recommend Stevens Pass to a friend or family member” and is scored out of 10.
  • Overall Visits of 398,000. This is the number of visits to the mountain, not including employees 😉

We are currently at:

  • NPS of 8.8
  • Visits of 305,430

This means we are well on track to meet our visit goal based on historical projections, and not far away from our NPS score either.

We appreciate all the hard work that everyone is putting in this year. We hope with this continued storm cycle that you will all have a chance to enjoy the spring time. Thank you for all that you do.

17 Feb

The Word – 2/17/16

Hi all! Once again, thanks for all your hard work and willingness to be flexible during our last few weeks of the busy season. We GREATLY appreciate it! 🙂

Party Plans!

To celebrate hitting over 4,000 return students and how much we appreciate all your hard work we are having a party this Saturday, Feb 20th. We are so close to our 5,000 goal!!

The theme will be a Cowboy/Western and we’ll be doing a Chili cook-off, potluck style… So fill up your crock pot and we’ll have a prizes!

Don’t forget to dress up, think plaid, denim, and cowboy hats…YEEEHAWWW!

Incentive Pay

A few weeks ago we sent out an updated page on the school website explaining how to interpret your development credits, private request hours, and training hours…unfortunately, this is information is not updating properly for you to view.

Though you are still accurately being paid the proper amount of bonus pay, the accrual amounts will not be up to date for you to track your progress online. We will go old school cool and print this info and post it in the locker room this week so you are able to view updated hours for each incentive category.

Bunkhouse Update

Unfortunately the bunkhouse is currently closed due to flooding damage earlier this week–we apologize for any inconvenience this may cause. We will keep you updated as we get more information and as we are able to get it open again.

We know that people really depend on summit housing, and that this affects people’s ability to fulfill their commitments. If there are folks living nearby who are in need of roommates or would accommodate please let us know.

Outdoors-for-all Help

the independent, non-profit, adaptive school that operates up here a couple times a week, is looking for instructor help this Friday. Their instructors are typically volunteers, but we’d like to help them out this week if there are people interested. You would be paid to work for them, just as if you were teaching regular lessons with us.

In their words: “There isn’t any special training required of the instructor, the students have learning disabilities, such as ADD, ADHD, and Aspergers, so the instructor would just need to be a good communicator and have a little patience. For your instructors, the speed of the lesson and progression goals just need to be adjusted for a slower rate of learning and add more guided practice. The students behave and learn very typical of your everyday teenager.”

If you would be interested in helping out (whether you are on the schedule of not) please let us know ASAP. If we can assign some coaches to help them after we have gotten our lessons out we would love to give them a hand, and would prefer to send instructors who have expressed an interest. Lesson times would be similar to ours and they are looking for both skiers and boarders. Thanks!

Get Well Soon…

Special messages go out to Tim Merriam, Grayson Neal, Beth Tesh, Mike Fahrenbach –hoping for speedy recoveries for you all! 🙂

Shred for Stevens

This Friday, Feb 19th is the 4 year anniversary of an avalanche accident in here at Tunnel Creek that deeply affected the SP community. The incident was beautifully covered in this interactive NY Times article, which is well worth a read, or indeed a re-read. It serves as a timely reminder to stay safe out there as weather and snow pack starts to change and as an appreciation of the AWESOME community we are all a part of!