Author Archives: sydneymiyake

03 Jan

The Word – 1/3/17

Happy New Year! ‘Tis the season for the end of the Holiday Madness! A HUGE thanks to everyone that worked so hard over the past two weeks, we really appreciate it and are so proud of our team effort!! Let’s take this week to recover, rest, and take some freeride laps! 🙂 You all deserve it!

SSS: INSTRUCTORS + STAFF

Multi-Week Schedule: Multi-weeks are upon us! Make sure to double check your schedule and see if you have been placed in an upcoming program. All Basecamp/Highcamp coaches should have received an email outlining some important info heading into the weekend. Please contact the Aussie if you have any questions or concerns. (Aka: David O’Donnell)

Clinics: Looking to obtain a terrain park pass? Interested in becoming a certified instructor? There will be various clinics with various topics going out regularly Fri-Sun afternoons! Check RTP to sign up! Remember, clinics are open to all staff positions not limited to just instructors!

Locker Room Reminders: Please stop moving/borrowing/taking things that are not yours.. it is considered stealing! I’m sure you wouldn’t enjoy coming to work with your boots missing, so let’s remember to be considerate of other’s belongings. We highly encourage everyone to label your own gear so it does not get confused with any one else.

Still can’t find something? Found something that doesn’t seem to have an owner? Remember our updated “jail” location? See this previous post of The Word with more details.

MOUNTAIN WIDE UPDATES

Holiday Coupons: Are still here! We have a boxfull in either Sydney or Lauren’s office– come pick them up and give them out to your friends to come ride with you!

Bunkhouse Reminder: Please remember to sign in appropriately the morning of the start of your stay! The sign in sheet lives in the locker room outside of Sydney’s office. The door code has changed after this holiday period, check the sign in sheet for details. Please treat our bunkhouse with the respect you would your own home- clean up after yourself, do your own dishes, take your shoes off at the door, etc.

Transit Updates: Post-holiday transit schedules can be found posted in the locker room and downloaded here.

Westside

westside-transit-updated-1-3-17

Eastside

eastside-transit-updated-1-3-17

New Info

  • NEW: Parking is no longer allowed at Zekes on the West Side. The owner has notified Stevens Pass that violators cars will be towed.
  • There will be NO night transit for night operations on Wednesdays or Thursdays. IMPORTANT: if you are scheduled for Wednesday or Thursday night shifts, please ensure you have your own transportation to and from the mountain.
  • We are still trying to find drivers with availability after 4:45pm. Please contact Human Resources or Manny Villalvazo, Parking, Security, Snow Removal & Transit Manager, at ext 4141 if you are interested in driving vans for us.

Guest Visits and NPS Score Update: After our busiest time of the season here are some updated numbers to our mountain wide goals (remember our end of season bonus is attached to the end result of these scores!)

Guest Visits

In the month of December we surpassed our planned visit numbers. As of Dec 31st we are at over 119,000 visits for the season. Great job to everyone. End of season goal = 415,000 visits.

NPS Score

The NPS score or Net Promoter Score is based on the question: “On a scale of 1 to 10, how likely are you to recommend SP to friends & family?” As of Dec 31st we are at an average score of 8.7. We have a whole season to bump this up to our goal of 9.0!

 

27 Dec

The Word – 12/27/16

Hey Everyone! What a great holiday weekend and a strong kick start to our busiest week on mountain all season! Keep up the great work, enthusiasm, and flexibility that we’ve seen over these past few days and let’s continue to pull together as a team to finish out the week!

Remember to take care of yourself this week so we don’t all end up looking like this furry guy!

SSS: INSTRUCTORS & STAFF

Teach Skis for Sale: If you are interested in purchasing some smaller sized skis aka “teach skis” from a size range of 130-160 these will be available in our rental shop- please find either Cameron or Brian there at a convenient time. Sold on a first come, first serve basis!

Multi-Week Schedule: Check your schedules! This coming week starts our first evening multi-week so check your schedule to see if you’re on it. If you’re also interested in picking up these evening hours, please let us know and we’d be happy to include you!

Evening Private Lessons: We have been getting some inquiries for later lessons Fri-Sun, between the times of 4-6pm… if anyone is interested in working the private book for these times please let us know! It’s a great way to start ramping up your private lesson clientele as well!

Locker Room Business: Please remember to clean up after yourselves, this is a community space for us all! Pick up your trash, wash your dishes, and don’t forget your gear outside the locker room or else we’ll find a nice hiding spot for it 😉

Private Lesson Office Policies: All private lesson instructors should be sure to check the whiteboard in the locker room every morning to see if there’s going to be a morning line-up at 8:45am. Additionally, every private lesson instructor needs to check in with Jess or Katelyn 15 minutes before every hour. We can assign non-teach work for those 15 minutes such as helping boot customers, clearing our walk ways, etc.

We ask that before you take out a private lesson, ensure that your guest has paid for the lesson, has an access pass, and has filled out a liability form. As a reminder, every guest that uses the mountain must have an access pass. We’re using the term “access pass” vs “lift ticket” as each guest needs a pass, even to ride the carpets! Please make sure to end your lesson on time unless we have instructed you differently, for your next lesson may be waiting on you.

Please help us uphold our new office policies! Instructors can no longer use the door between the private lesson office and the locker room. Please enter through the front office doors in uniform and avoid entering the space behind the cashiers. Use the computer in the locker room to check your schedule for the day!

SSS: INSTRUCTOR TRAINING

Flow Zone Update

Is this a slide zone or a talk zone??? Each feature in the flow zone has a runout, and that space needs to be clear before new people can enter the feature. Be Aware of where you stop your group. It is easy to clog up the Flow.

 

Check out these diagrams for Station 2 and Station 3 to know where to stop without disrupting the flow. Any feedback on the Flow Zone please email steve.frink@stevenspass.com

Park SMART Clinics

All coaches are required to have a freestyle check-off before they may teach in the terrain parks. If you had a pass last year, please see Lauren for this seasons park pass. If you haven’t had one in the past or you are a new instructor, you’ll need to sign up for a Park SMART Clinic. To gain access to the small park, you need the Park SMART Clinic plus the Small Park Worksheet. For the Medium and Large parks, you’ll need the clinic (only one per season) and another worksheet for each park plus a ride-along with an approved trainer/manager. These are paid clinics and we expect the majority of our coaches to go through this clinic. We expect everyone in Youth, Privates, and Multi-weeks to go through the clinic so they are ready to take their classes there too!

Exam Prep Clinics

Now that the season has gotten off to a fantastic start it’s time to begin preparing for exams! Many of you have been asking about how the exam process works. All of the level II and III exams are already scheduled for the end of the season. You can find those dates at www.psia-nw.org.

For all of our exam candidates, you must complete at least 20 hours of clinics and 20 hours of teaching in order to qualify for an exam at the end of the year. Clinics will be split between level 100, 200, and 300 and Skiing/Riding or Teaching. The clinic schedule will be in RTP. Trainers will work hard to ensure they are giving you the exam prep you are looking for while tailoring topics to the needs they see out on the snow. You do not have to be trying for an exam in order to participate in clinics but if you are a rookie or someone without their Level I, you’ll want to focus on going to the level 100 clinics as those will benefit you the most to start.

Questions? Email lauren.yaeger@stevenspass.com

Cross-Over Clinics

Want to learn to teach the other discipline We’re hosting a two-part cross-over clinic for skiers who want to snowboard and snowboarders who want to ski! The first of two clinics will take place this Friday, December 29th from 3:30-5:30. You must have the gear and desire in order to participate. We’ll go over the progression and the skills you need to teach first-timer and beginner lessons. This may not automatically increase your payrate to be a dual instructor, but it is a mandatory clinic to have if you are interested in one day becoming a dual! For more details, email lauren.yaeger@stevenspass.com  or sign up in RTP.

RENTALS: REMINDERS…

Way to perform as a team this weekend and the start to this busy mid-week too!! It was awesome to see everyone hustling and helping others out- rental techs, cashiers, instructors, speedy boot fitters, and more! Let’s pull our socks up and hit the ground running to finish out this crazy week as a strong team! Please keep on top of your schedules and let your supervisor know if you are running late or need to call out for the day in the appropriate manner.

MOUNTAIN WIDE UPDATES:HOLIDAY COUPONS

Are here to be picked up! Check in with either Lauren or Sydney to sign yours out. Rentals- check in with Cameron.

21 Dec

The Word – 12/21/16

HAPPY HOLIDAYS EVERYONE!!

Thank you ALL for your hard work during this holiday madness, we truly appreciate it! As we enter the busiest time of the season please stay rested and healthy so we can all push through this upcoming week as a strong team! As busy as our departments are, do keep in mind, all other departments are feeling the holiday stress too; let’s do our best to be courteous and kind when interacting with our fellow employees on mountain.

SSS: INSTRUCTORS + STAFF

Policy Reminders:

  • Do not use someone else’s equipment! Even if you think you are borrowing it… if they didn’t give you permission, it is stealing!
  • Locker room is for Ski & Snowboard School Staff only. Children under 12 may accompany their guardian into the locker room but must be supervised at all times. Non-employees or staff from other departments may be allowed in the break room portion of the locker room ONLY by permission of a supervisor/manager but NEVER after hours (5:00pm). They may not use our bathrooms.
  • If your uniform gets dirty you may take it to the company store next to HR to be washed. Try and keep jackets in your locker unless you are working the next day and it needs to dry overnight. You may not take our uniform home with you under any circumstances.

Ugly Christmas Sweater Contest!!

‘Tis the season–break out your best ugly holiday sweater! Wear them any day over this holiday weekend, Thursday-Sunday. We will take a group photo at line ups as your entry into the school contest. We’ll announce winners in next weeks post of The Word and the prizes!!

Holiday Schedules:

We completely understand the desire to spend the holiday’s with family and friends, therefore we are doing our best to match everyone’s request off for the weekend, however we will make these call offs by Friday at the latest. Don’t forget to check your schedules and start times as we enter the busiest week of the season!

Have you lost something??

…Updated “JAIL” location!

items left out in the locker room will end up in Jail. Jail is next to the boot dryer as seen in the photo. Items in Jail are NOT up for grabs! Taking items out of jail that are not your own is stealing Don’t do it. But if you are missing something it will probably be in jail.

As seen in the Locker Room Guidelines right here.

  1. Boots only are allowed on top of lockers. All other equipment and other items must be in your locker when you leave at night, no exceptions.
  2. Take wet personal items home to dry (gloves, layers, socks, etc.). Do not hang your clothes or any items from the pipes. This is a fire code. Hooks on sides of lockers are for drying items during the day only. Wet instructor jackets may stay on the outside of your locker.

Stuff hanging off your lockers is a pain in the butt for the people who have a locker near yours. That is the main reason we have this rule, courtesy to your fellow instructors. As a bonus the locker room looks a lot nicer.

So next time you see a stray pair of goggles getting kicked around the locker room, grab them and hang them in jail so the owner will get them back safely. Please contact steve.frink@stevenspass.comfor questions!

jail

SSS INSTRUCTORS: Flow Zone Report

New snow and a visit from SNOW Operating has left us with a fully functioning and nearly complete Flow Zone.

Come prepared to take full advantage of the new features. Follow the progressions learned in the BITS clinics and rookie training to take full advantage of the new features. The official Flow Zone maps will start to be distributed to guests this weekend.

Let me know how it works out. I will be looking for feedback and will make any changes we need. Let me know if you have any questions steve.frink@stevenspass.com

MOUNTAIN WIDE UPDATES: Holiday Coupons

Holiday Coupons are vouchers for: discounted lift tickets, complimentary lift tickets, rental packages, discounted lessons, retail discounts, etc– these are to give to anyone!

We are working hard to get the thousands of coupons printed and handed out to you guys during this holiday period. We will distribute them as they arrive!

14 Dec

The Word – 12/14/16

HOLY MOLY! What an awesome last weekend of running full operations in our school and rental shop, and not to mention some awesome POW days!!

This would be quite the pow day for us!!!

ORIENTATION: FRIDAY, DEC. 16th 10:00AM – 2:30PM

Remember if you haven’t received your HR paperwork- please let us know but you may need to wait for the next available orientation!

Friday, Dec. 16th from 10:00am-2:30pm Here is the timeline:

8:00-9:30HR & Locker Room open

10:00-12:30*Company Orientation (Summit Room: 2nd Floor of Tye Creek Lodge)

12:30-1:30 Lunch Break (locker room is open)

1:30-2:30* Snowsports School Meeting

*Paid Activities

What To Expect At Orientation

TComplete all on-boarding tasks online before arriving to HR!!

  • If you’ve forgotten your password or username, try and reset these credentials first on your own HERE.
  • If you are still having problems logging in or completing these tasks, please contact us by calling the Employee line: 206-812-7393 or email snowsports@stevenspass.com.
  • You must bring proper I-9 ID’s (Please see email that you received with your link to the on-boarding tasks for list of acceptable IDs.)
  • HR will be staffed and ready to process I-9s at 8am before orientation; the earlier you get here, the better! (This step must be completed before you can start any training or attend orientation.)
  • Orientation will be in the Summit Room on the 2nd floor of the Tye Creek Lodge. Make sure to check in where you will receive a name tag and a raffle ticket
  • Orientation will be approximately 2.5 hours. It will be interactive and we hope that you will have fun!
  • Please pack a lunch and/or snacks/beverages.
  • Food options will be available for purchase in the Granite Peaks Lodge, do keep in mind the resort will be open for business, to avoid waiting in a line for lunch we would recommend packing lunch.
  • Uniforms will be distributed in the company store following orientation This is for full-time and part-time employees only (not intermittent coaches).
  • Don’t Forget: Skiers should bring the gear you’ll be teaching on to drop off with the techs.
  • Skiers need to bring their skis + bindings + boots.
  • Snowboarders will have a form for self-inspection to complete and turn in. For this you’ll only need your make and model of your board, boots, and bindings.
  • Can’t make it this Friday?? We will have an alternative option for you to complete, more details coming soon!

SSS: INSTRUCTORS

BITS: Reminder that “Back In The Saddle” or BITS clinics for returning instructors are to be completed by Dec 18th! These will be held Fri-Sun this weekend; if you do not get a lesson, or are not scheduled to work please sign up for an appropriate clinic!

Log in: HERE (Remember you need your MTN#, password = rtp2013) Follow the link at the top – Training Clinic Sign Up **Please don’t sign up if you are on the schedule to teach this day!

SHADOWS Reminder that all rookie’s shadows are to be completed by Dec 17th for Full Time Instructors and Dec 23rd for Part Time Instructors! Please get in contact with us by emailing snowsports@stevenspass.com if you are unsure on your next scheduled day to work or do not have your seasons pass yet.

Tuning Bench: Due to too many hot irons causing the smoke alarm to go off and a fire truck to be sent up to the resort, our waxing privilege has been temporarily taken away. We are actively working with our maintenance department to come up with a solution to bring waxing back to the locker room soon!

SSS: STAFF

Locks and Lockers:  If you haven’t yet claimed a locker by writing your name on a locker and telling Lauren or Sydney which locker you are in you must do so by Sunday at 3pm. After that point we’ll be emptying out lockers with no name written on them or not in our school’s records. Also, we’re lifting the restriction on locks! You may now bring your own lock with the understanding that if management needs to get into your locker for any reason we may cut the lock at your expense if we can’t get a hold of you to open it first. Feel free to leave locker combinations with Lauren/Sydney for safe keeping just in case (but please no keys!)

Bunkhouse Reminders: Please make sure to sign in to claim a bed in the bunkhouse– sign in sheet is in the SSS locker room outside of Sydney’s office. This also ensures you are able to obtain an overnight parking pass for your vehicle. Priority goes to those working the next day, so do have other arrangements in mind if there happens to be no space some nights as we go into this holiday period. Bunkhouse Guidelines can be reviewed on the Resources tab of the school website. Any questions please see our Bunkhouse Dad, Ben Christy.

Cashiers: All full timers will be expected to work 6 days each week, Dec. 17th-Jan. 2nd. All part-timers will be expected to give us availability during the week, any help is really needed and hugely appreciated! You guys look like pros out there and each and every one of you have improved greatly! I know we’ve got this together as a team, so let’s do this!

Uniforms are ready, so please stop by HR to get your shirts– You are expected to wear this for the rest of the season.

Reminder as we head into the holidays from December 17th-January 2nd if you are working the day shift your start time is 7:30AM every day.

MOUNTAIN WIDE UPDATES: Holiday and Nights!!

Holiday Madness: It’s that time of year everyone! Starting this weekend, kids are out of school and the holiday craziness will begin. Just a reminder that full timers will be scheduled for 6 days the next two weeks and we appreciate any and all shifts that part timers can add to their schedule. If you can offer days, let us know! This is the time of the season for us all to pull together as a team and to bank hours! Keep on top of your schedule, your energy, and your health so you can do your part!

Night Operations: Starting Friday, Dec 16th, the resort night operations schedule begins!! We will be operating until 10pm on most days over the next couple of weeks. Go here for the full resort opening hours.

Avalanche Hazard:  We’ve been getting some amazing powder recently, but be aware that our current snow pack is not typical for the PNW. This relatively shallow snowpack with unusually cold air is increasing the avalanche hazard. If you are venturing out into the backcountry, be sure to check NWAC site before you go.

http://www.nwac.us/avalanche-forecast/current/cascade-west-stevens-pass/

Sadly, this winter has had its first avalanche fatalities, one at Mt Rose and one in Cooke City Montana. Our patrol blog has more details http://stevenspasspatrol.blogspot.com/

07 Dec

The Word – 12/6/16

Hi Everyone!

Thanks for all your hard work and patience as we worked through the kinks and trials of our first weekend!

ORIENTATION: SATURDAY, DEC. 10th 10:00AM – 2:30PM

Remember if you haven’t received your HR paperwork- please let us know but you may need to wait for the next available orientation!

SATURDAY, Dec. 10th from 10:00am-2:30pm Here is the timeline:

8:00-9:30 HR & Locker Room open

10:00-12:30* Company Orientation (Summit Room: 2nd Floor of Tye Creek Lodge)

12:30-1:30 Lunch Break (locker room is open)

1:30-2:30* Snowsports School Meeting

*Paid Activities

What to Expect at Orientation

Complete all on-boarding tasks online before arriving to HR!!

  • If you’ve forgotten your password or username, try and reset these credentials first on your own HERE.
  • If you are still having problems logging in or completing these tasks, please contact us by calling the Employee line: 206-812-7393 or email snowsports@stevenspass.com.
  • You must bring proper I-9 ID’s (Please see email that you received with your link to the on-boarding tasks for list of acceptable ID’s.)
  • HR will be staffed and ready to process I-9s at 8am before orientation; the earlier you get here, the better! (This step must be completed before you can start any training or attend orientation.)
  • Orientation will be in the Summit Room on the 2nd floor of the Tye Creek Lodge. Make sure to check in where you will receive a name tag and a raffle ticket.
  • Orientation will be approximately 2.5 hours. It will be interactive and we hope that you will have fun!
  • Please pack a lunch and/or snacks/beverages.
  • Food options will be available for purchase in the Granite Peaks Lodge, do keep in mind the resort will be open for business, to avoid waiting in a line for lunch we would recommend packing lunch.
  • Uniforms will be distributed in the company store following orientation. This is for full-time and part-time employees only (not intermittent coaches).

SSS: INSTRUCTORS

Full Time Instructors: You will have a morning meeting at 8am this Saturday, Dec 10th! Don’t forget to check your schedules!

Returning Instructors: BITS Clinics

We will be holding BITS clincis Fri-Sun. You will be able to see the clinics in RTP and sign up today! If you are scheduled to teach you may see the clinic show up on your schedule. Each clinic is two hours long and will update you on the on-snow changes to the Ski & Snowboard School this season. Remember these need to be completed by Dec 18th.

Log in: HERE (Remember you need your MTN#, password = rtp2013) Follow the link at the top “Training Clinic Sign-Up”

SSS: STAFF

Thanks to all the cashiers that worked their butts off this past weekend to make it a success! You all improved tremendously and I know you are going to excel moving forward. Thanks for putting forth your smiling faces despite how overwhelming it was!

Remember: If you are working during the week start time is 8AM, weekends start time is 7:30AM.

RENTALS: Training and Orientation

Great opening weekend! I think everything went quite well in rentals and I have confidence that with a bit more training we will be quite ready for the looming holiday rush.

Anyone still needing to go to a training and orientation day: I will see you this coming Saturday the 10th at 8am. If you have not already done so you will need to bring your proof of citizenship to HR ON the 10th or you will not be able to participate.

We are working on rounding out staffing, and are looking to be well prepared. Pull your socks up, it’s about to begin.

30 Nov

The Word – 11/30/16

Hey everyone! Can you believe it… Winter is HERE!

It dumped!

ORIENTATION: Saturday, Dec. 3rd 10:00am – 2:30pm

Remember if you haven’t received your HR paperwork- please let us know but you may need to wait for the next available orientation.

SATURDAY, Dec. 3rd from 10:00am-2:30pm Here is the timeline:

8:00-9:30 HR & Locker Room open

10:00-12:30* Company Orientation (Summit Room: 2nd Floor of Tye Creek Lodge)

12:30-1:30 Lunch Break (locker room is open)

1:30-2:30* Snowsports School Meeting

*Paid Activities

What to Expect at Orientation

Complete all on-boarding tasks online before arriving to HR!!

  • If you’ve forgotten your password or username, try and reset these credentials first on your own HERE.
  • If you are still having problems logging in or completing these tasks, please contact us by calling the Employee line: 206-812-7393 or email snowsports@stevenspass.com.
  • You must bring proper I-9 IDs (Please see email that you received with your link to the on-boarding tasks for list of acceptable IDs.)
  • HR will be staffed and ready to process I-9s at 8am before orientation; the earlier you get here, the better!(This step must be completed before you can start any training or attend orientation.)
  • Orientation will be in the Summit Room on the 2nd floor of the Tye Creek Lodge. Make sure to check in where you will receive a name tag and a raffle ticket.
  • Orientation will be approximately 2.5 hours. It will be interactive and we hope that you will have fun.
  • Please pack a lunch and/or snacks/beverages.
  • Food options will be available for purchase in the Granite Peaks Lodge, do keep in mind the resort will be open for business, to avoid waiting in a line for lunch we would recommend packing lunch.
  • Uniforms will be distributed in the company store following orientation. This is for full-time and part-time employees only (not intermittent coaches).

SSS: Instructors

Instructor Rookie Training

With the season starting, we have a lot going on in the Ski & Snowboard School!

At this point, all Rookies and Experienced Instructors new to Stevens who don’t yet have a Level 1 should have been sent a confirmation email for their training. If you haven’t please notify us by email snowsports@stevenspass.com.

Instructor BITS Clinics

All Instructors who have worked for Stevens before and New to Stevens instructors with at least a Level 1 will need to complete a BITS (Back in the Saddle) clinic. These will begin 12/10 and should be completed by 12/18. Each clinic is two hours long and will update you on the on-snow changes to the Ski & Snowboard School this season. You will see the clinics in RTP starting next week. You may sign-up if you aren’t scheduled to teach that day, and if you are scheduled to teach you may see the clinic show up on your schedule. More info in next weeks Word!

Instructor Schedules

The Ski & Snowboard School is open! We will begin teaching group lessons on Saturday. Instructors can check their schedules for this week now. Use the resources tab of the SPSS website to find out how. If you have your seasons pass, you have your MTN #. If you don’t have your MTN # and you want to check your schedule please email .Remember the schedule is only finalized for December 3-9 now– Currently, we have just full time instructors on the schedule, any part time or intermittent instructors will be off, but keep an eye on your schedule for the next week as things start to ramp up!

New Supervisors!

First, a big THANK YOU to Dave Johnson for doing a great job as the Adult Programs Supervisor. We look forward seeing how you progress as a part-time instructor, and what shenanigans you’ll be getting yourself into during the week.

And a big CONGRATULATIONS to:

  • Danelle Greer– our new Adult Programs Supervisor! Danelle is bringing us tons of supervisory and organizational experience. Stop on by the Tool Shed outside of the Locker Room to say Hi!
  • Katelyn Infalt– our new School Sales Supervisor! Katelyn is from Spokane with supervisory experience in customer service within the recreation industry. Make sure to poke your head in the Private Lesson office to meet her!
  • Marisa Mirviss– our new Rentals Sales Supervisor! Marisa has a background in raft guiding management and previous experience as a SB instructor. Swing by the Rental Shop and introduce yourself!

SSS: Staff

Carpet Operators and Attendants

If you have not been to an Orientation, the next option is this Saturday, Dec 3rd!

If you have attended Orientation and completed all hiring tasks then sit tight, your supervisor will be reaching out to you soon to ensure you are ready to begin work, and when your first day will be. In the meantime, if you have questions or concerns please email snowsports@stevenspass.com\ If you have done all the tasks and want to ride in the meantime, your Season Pass is available for pickup in the school locker room.

RENTALS: Upcoming Schedule + Training

As we have started spinning some lifts, expect to see a schedule on Friday for this upcoming week. Reminder: if you have not yet attended a training date, plan on being here December 10th for the next training day. More details to come- see you all soon!

23 Nov

The Word – 11/23/16

HAPPY THANKSGIVING!

We hope you all are enjoying your Thanksgiving holiday and get to relax, eat great food, squirelland stoke the fire for snow!

MOUNTAIN WIDE UPDATES: Opening Day? As we go into this holiday weekend, please keep in mind we will be on limited operations so please be patient if we do not respond to emails and phone calls immediately…thanks 🙂

Forecasts look promising for the next few days, potentially 10-20in. of new snow by Friday morning. Our best chance for opening on a limited basis looks like Saturday, or shortly thereafter! If our department plans to open on Saturday we will reach out to staff, starting with any returning full-time instructors. If the mountain does open, and employees have the opportunity to partake we will let you know how and where to pick up your tickets/passes.

In the meantime… keep snow dancing!

SSS INSTRUCTORS & STAFF:

  • Rookie Training: INSTRUCTORS- Emails have been sent out to those that are required to attend an upcoming session, please RSVP for your Top 2 choices by this Sat. Nov 26th!
  • Orientation: The next date will be Sat. Dec 3rd from 10:00am-2:30pm. Make sure you have completed all HR paperwork prior to attending!
  • Policy Quiz: after attending orientation (or even before if you want to be on top of it!) please complete our policy quiz found on the Resources tab on our school website HERE. Everyone will need to complete this in order to have your pass reactivated or printed for the season.

RENTALS STAFF: Orientation + Training

To everyone who made it to the first training date: Thank you! Everything went well and we’re excited to be working with you all this year.

For anyone who was unable to make it to training, you will need to plan on attending the next training date: Dec. 10th from 8:00am-4:30pm. Hopefully, we are open at this point, in which case we will have any new team members to complete job shadows Dec. 11th.

*Remember you must bring proof of citizenship on this date or you will be unable to participate.

Contact Info for Rentals Supervisors

Office phone: 206-812-4150 ext. 4259.

Emails:

MOUNTAIN WIDE UPDATES: Employee Transit

Below are the updated Employee Transit schedules, keep in mind these will go into action once the mountain is open for operations.

Westside

westside

Eastside

eastside
17 Nov

The Word – 11/17/16

Hi everyone!Snow is coming down & Stoke levels are high!

Looking more like Winter with 9-12 in of new snow yesterday!

SSS INSTRUCTORS: ORIENTATION ROUND 2!

Remember if you haven’t received your HR paperwork- please let us know but you may need to wait for the next available orientation.

SATURDAY, Nov. 19th from 10:00am-2:30pm– Here is the timeline:

8:00-9:30 HR & Locker Room open

10:00-12:30* Company Orientation (2nd floor of Granite Peaks Lodge)

12:30-1:30 Locker Room and Rental Shop Open

1:30-2:30* Snowsports School Meeting in Locker Room

*Paid Activities

What to Expect At Orientation

Complete all on-boarding tasks online before arriving to HR!!

    • If you’ve forgotten your password or username, try and reset these credentials first on your own HERE.
    • If you are still having problems logging in or completing these tasks, please contact us by calling the Employee line: 206-812-7393 or email snowsports@stevenspass.com.
    • You must bring proper I-9 IDs (Please see email that you received with your link to the on-boarding tasks for list of acceptable IDs.)
    • HR will be staffed and ready to process I-9s at 8am before orientation; the earlier you get here, the better!(This step must be completed before you can start any training or attend orientation.)
    • Orientation will be on the 2nd floor of the Granite Peaks Lodge. Check in will be at the top of the stairs where you will receive a name tag and a raffle ticket.
    • Orientation will be approximately 2.5 hours. It will be interactive and we hope that you will have fun!
    • Please pack a lunch and/or snacks/beverages.
    • We will have a very limited amount of lunch items/snacks/beverages stocked in the T-Bar and Company Store.
    • Sandwiches and wraps will be discounted in the T-BAR. (These items will be full price in the T-Bar during the season; but you will be able to buy them in the company store at discount during the season).
    • Uniforms will be distributed in the company store following orientation This is for full-time and part-time employees only (not intermittent coaches).

Don’t Forget:

  • Skiers should bring the gear you’ll be teaching on to drop off with the techs.
  • Skiers need to bring their skis + bindings + boots.
  • Snowboarders will have a form for self-inspection to complete and turn in. For this you’ll only need your make and model of your board, boots, and bindings.
  • Can’t make it this weekend– no worries, the next orientation will be Saturday, Dec 3rd.

SSS INSTRUCTORS:TRAINING

Returning and Experienced Instructors (Level 1 & Higher)

  • We will be sending an email to you later this week with information on your BITS clinic. Here is what you’ll need to know:
  • Everyone has to go through a BITS (Back in the Saddle) clinic (2 hours paid training)
  • We’ll have multiple options for you to sign-up to best suit your schedule but it must be completed no later than December 17th

Rookie Instructors

We will be sending an email to you later this week with more information on your Rookie Training dates and times.

Training will be two full days followed by at least three lesson shadows (paid training). The availability of shadows is dependent on business levels, but all shadows must be completed no later than Saturday, December 17th for our Full-Timers, and Friday, December 23rd for part-timers and intermittent coaches. If you are done with training and shadows before that date you will be welcome to begin teaching in accordance to your availability schedule.

RENTALS STAFF & CASHIERS: ORIENTATION + TRAINING

We’re excited to see all of you on Saturday and Sunday this weekend for cashier and rentals training! Here are some important things to remember:

  • Be sure to have completed all paperwork! These would be schedules, job offer acceptance, and other on-boarding paperwork sent from HR. Double check junk/spam folders!
  • Be sure to bring proper forms of ID to complete the I9 verification form. Make sure they are not expired.
  • Its slushy and muddy up here and we will be walking around in the morning, so be sure to bring boots and weather appropriate clothes.
  • Bring a lunch or you can buy from the limited supply of food up here.
  • Be ready and open to receive loads of information!

RENTALS will meet Cameron in the Rental Shop at 8am

CASHIERS will meet Jenn at the clock tower at 8am

MOUNTAIN WIDE UPDATES: Nordic Instructors?

If anyone is interested in also teaching Nordic skiing lessons this season, our Nordic center is currently still looking for instructors. Please contact Mike-michael.power@stevenspass.com

MOUNTAIN WIDE UPDATES: WA DOT Winter Tips

The Washington DOT website is a great resource to bookmark for driving conditions up to the pass!

Here are some links and more info

With the holidays and winter fast approaching, we want to remind drivers to be prepared for snow and ice before the first storm hits. Even mild winters can have sudden, severe storms so it’s always better to be plan ahead and know before you go.

We have several tools to help with winter conditions and to allow you to make safe travel choices:

 

09 Nov

The Word – 11/9/16

Hello everyone! Thanks to everyone that made it to orientation last weekend– it was so great to see the Winter crew again and meet some new faces! We hope you enjoyed it as much as we did and don’t feel too much like this cat…

SSS INSTRUCTORS: Orientation Round 2!

When: Saturday, November 19th from 10:00am – 2:30pm

  • Before Orientation:
    • RSVP by Tuesday, November 15th to snowsports@stevenspass.com.
    • You must have all of your on-boarding tasks completed in order to come to this orientation.
  • 8:00-9:30: HR is open for paperwork.
    • It is mandatory to complete your paperwork prior to attending orientation this year (paperwork will be sent via email from HR- double check spam/junk folders if you are unable to locate the email).
    • Please go to HR first thing
    • Don’t forget to bring your IDs to complete. Drivers license and social security card/birth certificate OR a passport.
    • Please get here nice and early so all of us don’t show up at HR like a flood.
  • After HR: Locker Room open house!
    • Alright, we don’t expect you to all hang out at HR the entire time! Come on up, get your locker, and start filling out your orientation day tracker.

10:00-12:30*: Company Orientation

    • This will be in the Summit Room of the Tye Creek Lodge
      • Look for the metal staircase on the lookers right of the TCL when coming from the Ski & Snowboard School building. That’ll lead you right to the room!
  • 12:30-1:30: Gear drop-off, Uniform Pick-up, and Rentals Purchasing!
  • After the meeting the Company Store will open for people to pick up uniforms. This is for full-time and part-time employees only (not intermittent coaches).
  • Bring the gear you’ll be teaching on to drop off with the techs.
    • All employees who work on-snow must have their equipment inspected before they can work on it this season.
    • Skiers need to bring their skis (with bindings!) and boots, snowboarders just need their boards (with bindings!).
  • We’re selling off some of the old rental fleet!
    • There will be a limited number (and sizes) of skis, snowboards, and boots for sale. $30 each item.
  • 1:30-2:30*:Snowsports School Meeting
    • We’ll start in the locker room!

We’re going to try and keep you moving throughout the day, so please wear appropriate clothing and footwear for the weather conditions.

*Paid activities

Business Card Order

If you would like to order business cards for yourself to have in the beginning of the season now is the time! Please email us by Tuesday, Nov. 15th at snowsports@stevenspass.com with the follow information:

  • Name
  • Ski/SB/Dual instructor
  • Contact info (email and/or cell phone)
  • Certifications (PSIA Alpine Level 2, Childrens Specialist Level 1, etc.)

Estimated cost per box (250 cards) were $11.20 each. We will also have blank business cards available that you are can hand write your personal contact info on if you don’t want to purchase your own personal box. There will be other opportunities throughout the season to order business cards again.

RENTALS STAFF & CASHIERS: Orientation + Training

When: Saturday, Nov 19th – Sunday, Nov 20th from 8am – 5pm*

Orientation and training is required for those that are new and returning employees. Don’t forget to complete HR paperwork prior to attending

  • Required for those that are new and returning.
  • It is mandatory to complete your paperwork prior to attending orientation this year (paperwork will be sent via email from HR- double check spam/junk folders if you are unable to locate the email).
  • Don’t forget to bring your IDs to complete. Drivers license and social security card/birth certificate OR a passport.
  • RENTALS will meet Cameron in the Rental Shop
  • CASHIERS will meet Jenn in the Private Lesson Office

We’re going to try and keep you moving throughout the day, so please wear appropriate clothing and footwear for the weather conditions. Excited to get together as a team and kick the season off!!

*Paid activities

MOUNTAIN WIDE UPDATES: Employee Transit Drivers

Why not get paid to drive to work?! If you are interested in applying to be a driver for our employee transit see the below information…

Employee Transit Drivers

The employee shuttle vans operate Monday-Thursday. There will be 3 vans on both sides of the pass (6 total).

The early shift (departing about 6 am and arriving at the pass around 7:20) will need 2 drivers for each side of the pass (4 total).

The later morning shift (departing about 7 am and arriving at the pass around 8:20) will need one driver for each side of the pass (2 total).

There are also 6 total shifts available (3 for each side of the pass) that will happen Friday morning (to get the vans back to the summit) and Sunday evening (to get the vans back to their start points).

In order to drive for the Transit Department, an applicant must be able to provide and pass a state issued MVR (Motor Vehicle Record) check. The wage is $13.50 per hour to drive for Transit. The potential drivers should live in the Monroe area (or farther West), or the Leavenworth area (or farther East).

Please contact Rebecca for more info:rebekah.killeffer@stevenspass.com

MOUNTAIN WIDE UPDATES: Uniforms

SSS has new outwear uniform jackets! Don’t worry they’ve passed the waterproof testing… now we just need the snow machines to make snow instead of rain! PS- new indoor staff uniforms coming soon.

Getting ready for the snow!

03 Nov

The Word- 11/3/16

Hi Everyone!

November 5th marks our first Ski & Snowboard School Orientation date. There is some very important information on the Company Orientation below. Remember if you haven’t received your HR paperwork or didn’t RSVP by November 1 you will need to wait for the next available orientation.

Here is the timeline:

8:00-9:30 HR & Locker Room open

10:00-12:30* Company Orientation (2nd floor of Granite Peaks Lodge)

12:30-1:30 Locker Room and Rental Shop Open

1:30-2:30* Snowsports School Meeting in Locker Room

*Paid Activities

 

SSS STAFF: Orientation!

SATURDAY, Nov. 5th from 10:00am-2:30pm

What to expect at orientation:

  • Complete all on-boarding tasks online before arriving to HR
    • If you’ve forgotten your password or username, try and reset these credentials first on your own HERE. We understand that the reset link wasn’t working properly yesterday, but it is up and running today!
    • If you are still having problems logging in or completing these tasks, please contact HR at humanresources@stevenspass.com or 206-812-4510 EXT. 4290.
    • Again, if you haven’t done this paperwork do not come up on the 5th, you will not be able to attend orientation without this being completed.
  • Please arrive 2 hours before your orientation is scheduled and head to the basement of the Tye Creek Lodge where you will find the HR window.
  • You must bring proper I-9 IDs (Please see email that you received with your link to the on-boarding tasks for list of acceptable IDs.)
  • HR will be staffed and ready to process I-9s for 2 hours preceding orientation; the earlier you get here, the better!(This step must be completed before you can start any training or attend orientation.)
  • Orientation will be on the 2nd floor of the Granite Peaks Lodge. Check in will be at the top of the stairs where you will receive a name tag and a raffle ticket.
    • Orientation will be approximately 2.5 hours. It will be interactive and we hope that you will have fun!
  • Please pack a lunch and/or snacks/beverages.
    • We will have a very limited amount of lunch items/snacks/beverages stocked in the T-Bar and Company Store.
    • Sandwiches and wraps will be discounted in the T-BAR. (These items will be full price in the T-Bar during the season; but you will be able to buy them in the company store at discount during the season).
  • Uniforms will be distributed in the company store following orientation– This is for full-time and part-time employees only (not intermittent coaches).

Don’t Forget:

    • Skiers should bring the gear you’ll be teaching on to drop off with the techs.
      • All employees who work on-snow must have their equipment inspected before they can work on it this season.
      • There is a form to fill out before dropping your equipment available in the locker room.
      • Skiers need to bring their skis + bindings + boots.
      • Snowboarders will have a form form for self-inspection to complete and turn in. For this you’ll only need your make and model of your board, boots, and bindings.
    • Once you’ve completed paperwork with HR come on down to the locker room and join us for our breakfast potluck! Bring a dish to share if you’d like!
  • If you are unable to attend this weekend, sit tight- our next orientation date will be Nov 19th… more details to come!

TRAINING: Coaching Freestyle

Learn how to benefit from including Freestyle into your lessons– find out what you need to know to take students into the park….All right here on the instructor website!!!

There is also a New PSIA-AASI Freestyle Manual to go with all the technical manuals that were new last season.

RENTALS STAFF: Orientation

When: Saturday, November 19th and Sunday, November 20th

Orientation will be required for all employees this year- new and returning. We have a handful of new ideas and plans for the season to hopefully make rentals more fun for everyone– we’re excited to share these with you during orientation! More details coming…

MOUNTAIN WIDE UPDATES: Snow!

Have you guys seen it yet?! Snow is here!! Keep snow dancin’

NOAA’s 2016-2017 Winter Weather Forecast

14730656_1836490276581136_3440529985352237056_n

10/31/16